Help centre
Support
The questions we are asked most. If yours is not here, the contact page reaches a person.
What payment methods do you accept?
Major credit cards — Visa, Mastercard and American Express — as well as PayPal. Card details never touch our servers.
What is your return policy?
Thirty days, no questions asked. If you are not satisfied, send it back for a full refund or an exchange and we cover the label.
Are your products covered by warranty?
Three years on parts for machines we build, transferable if you sell it. Opening the side panel to add storage does not void it.
How do I track my order?
Once your order ships we send a tracking number. You can also open the order from your account, or quote the order number to support.
Will this memory or drive fit my machine?
Use the PC builder — it checks socket, memory type, clearance and power against the parts you already have, and will not offer a part that does not fit.
Do you offer bulk or wholesale discounts?
Yes, for qualifying orders. Send the requirements through the business page and we will come back with a priced proposal.
How can I contact customer support?
By email at contact@tcv.com, or through the contact page. For anything hardware-related, booking a repair gives you a reference you can track.